Shipping Policy

This policy explains shipping methods, rates, eligible destinations, delivery timing, and support for GreenPack Life packaging orders.

Shipping model

GreenPack Life primarily provides DDP door-to-door packaging quotes. Shipping method, destination, delivery terms, and landed cost are confirmed in writing before payment.

Eligible destinations

GreenPack Life supports eligible door-to-door packaging orders to the United States, Canada, Australia, Singapore, Malaysia, Thailand, the United Kingdom, France, Germany, and other approved destinations. Service availability, delivery terms, shipping route, duties and taxes scope, and estimated timing are confirmed in writing for each quote before payment.

Shipping methods and rates

Shipping method and rates depend on product type, carton count, order volume, destination ZIP code, delivery requirements, and whether the order includes samples, custom printing, or bulk freight. Shipping costs are included in or clearly shown on the approved quote before payment.

Delivery timing

Estimated delivery timing is provided with the approved quote. Timing can vary by product availability, custom production, artwork approval, carrier schedule, customs processing, and delivery destination.

Samples and custom orders

Samples, custom printed goods, and source-to-order items may have separate preparation or production timelines. These timelines are confirmed before payment or production begins.

Shipment issues

If a shipment is delayed, damaged, missing cartons, or appears incorrect, contact service@greenpacklife.com with order details, photos, tracking information, and delivery documentation so we can review the issue with the carrier or supplier.

Last updated: August 20, 2026.